Keep putting off that difficult conversation?
- Understanding why we need to hold difficult conversations
- Preparing and introducing the conversation
- Having a selection of tools and techniques to ensure the conversations are effective
- Developing your listening and questioning skills
- Following simple stages for successful outcomes
Who’s the course for?
Individuals who have a conversation in their head before saying something completely different when they open their mouth!
What will you learn?
That you can plan for any forthcoming conversation and ensure it comes across in the best way for both of you – ensuring clarity of understanding. It will give you the confidence to broach topics with people you may have avoided before.